Our hats are signature pieces, designed for those who value authenticity, craftsmanship, and unique details.
Conditions
As this is a personalized product, exchanges due to preference or size are not accepted.
Natural variations may occur as part of the handcrafted process.
Timeframes
- Production time: 2 to 4 business days + shipping.
- Orders of more than 6 units are handled with special timelines depending on production availability.
- For special orders or events, please contact us to confirm timing.
Care Recommendations
- Do not pinch
- Do not fold
- Do not get wet
- Store in a box whenever possible
Frequently Asked Questions About This Hat
Will the hat look exactly like the photo?
The essence of the design is maintained, but small variations in tones, materials, or decorative details may occur due to the handmade process and material availability.
How long does production take?
Production time is 2 to 4 business days, plus shipping time.
Can I request changes to the design?
We can review variations based on styles from our collection, depending on the availability of materials, colors, and details.
Do you accept exchanges for size or personal preference?
Since each piece is personalized or made to order, we do not accept exchanges due to personal preference or size.
Is it handmade?
Yes. Each hat is handcrafted by Colombian artisans.
